RETURN & REFUND POLICY

(Applies to: apparel, footwear, bedding)

1) Timeframe & Eligibility

Return window: within 30 days from the delivery date.
Cancel/Refund after ordering: you must notify us within 1 day from the order time. After 1 day, we cannot cancel or refund.
Return condition: items must be unworn, unwashed, undamaged, with original tags/labels and original packaging.
- For bedding, the original packaging/seal must remain intact.

Personalized / made-to-order items (e.g., custom name/number prints).
Underwear / swimwear / socks (for hygiene reasons).
Final Sale / Clearance or special Sale items (if specified as non-refundable).

Note: We do not sell food, flowers, software, CDs/DVDs, etc., so these categories are not applicable here.

Once we receive and inspect the return, we’ll email you an approval or rejection notice.
If approved, your refund will be processed to your original payment method within a few business days.

Check your bank account → contact your card issuer → contact your bank (processing times may vary).
If you still haven’t received the refund, please email support@viluxprint.shop.

We replace items only if they are defective/damaged or incorrect, or for size/color exchanges (subject to stock).
Contact support@viluxprint.shop (typical response within 24 hours).

Return postage is paid by the customer; shipping fees are non-refundable. If a prepaid label is provided, its cost may be deducted from your refund.
Address validation: we verify the shipping address before dispatch. If the address appears incorrect, we will contact you to update it. If there is no response within 2 days of our email, the order will ship to the original address. We will not refund for losses due to an incorrect address provided by the customer.
For returns valued over $79, we recommend a trackable service and/or shipping insurance. We cannot guarantee receipt of your returned item.